Privacy for Water Damage Calls

Raven Water Removal takes calls and offers local guides, and does not do the water removal itself. It is a phone line and local guide for Kent, WA, not a contractor. When you call about water damage, an independent local provider in our network answers and does the work. The information you share is part of that call, including what you say about the location and the problem.

Say what you're seeing A water damage call starts with the location and the problem you're seeing. Give the street address, affected rooms, and any immediate hazard. Share details relevant to the request rather than payment credentials or unrelated personal records. Our call-tracking platform logs call details such as your phone number, the time and length of the call, and whatever you say. Keep that in mind when describing the damage or sharing other information during the conversation.

Who receives your call details Raven Water Removal connects callers with our network of water damage professionals. Calls go through our own call-tracking platform. Recordings and call data are shared only with the provider who takes the call, with the call-tracking service that runs the line, and when the law requires. Passing your call to a local professional includes sharing call information with the person answering. The privacy contact below also handles requests about that sharing.

Your call may be recorded A call may be recorded through our call-tracking platform. The platform records calls, and each recording covers the whole call. What you say during the call is included in the recording and call data. That includes the details you give about the water damage and any other information you mention while speaking. Recordings and call details are shared only with the answering provider, the call-tracking service and when the law requires.

How website visits are counted We use Google Analytics 4 and Umami to count visits, pages and devices on the website. Google Analytics 4 uses cookies. Umami runs on our own server and uses no cookies. Some pages include an embedded Google map, and loading it sends your IP address and browser details to Google. These tools measure website visits; the phone platform handles call recordings and call details. The website has no forms, accounts, payments or ads. You do not need to create an account or submit a website form to call about water damage.

How long call data stays Call data is kept for as long as needed. That applies to call details and recordings. If you have a question about information from your call, email the privacy contact below. You may also use that address to request access to or deletion of your personal information.

Write to us about privacy Email [email protected] with privacy questions or requests for access or deletion. Use the same address to request an opt-out of any sale or sharing of personal information under state privacy laws. An opt-out never stops you from being connected to a provider. State what you are asking about in your message, whether it concerns a call, website information or an opt-out request. The contact page provides the phone line for water damage help in Kent, WA.